1. Overview
This Refund & Cancellation Policy applies to all subscription payments made to ACCORGMINDS PRIVATE LIMITED (“Company”, “we”, “us”) for the use of ApnaTheka — Smart Wine Shop ERP (the “Services”). By making a payment, you agree to the terms of this Policy along with our Terms of Service and Privacy Policy.
The Services are a cloud-based subscription product delivered digitally. Access is activated immediately upon successful payment; therefore, payments are generally non-refundable except in the limited cases listed below.
2. Subscription & Activation
- Subscriptions are billed in advance on a monthly, quarterly, half-yearly, or annual basis as selected by you.
- Access to the Services is provisioned automatically within minutes of a successful payment confirmation from our payment aggregator (PhonePe Payment Gateway or other RBI-authorised aggregator).
- A GST-compliant tax invoice is issued by email upon every successful payment.
3. Eligible Refund Cases
A refund may be considered, at our sole discretion, in the following limited cases:
- Duplicate Payment: Two or more identical payments are debited for the same subscription order ID.
- Failed Activation: Payment was successfully debited from your account, but the subscription was not activated within 24 hours and our support team is unable to activate it.
- Incorrect Billing: You were charged incorrectly due to a verifiable system or pricing error attributable to us.
- Non-Delivery: A specific paid add-on (e.g., a custom report) was not delivered within the agreed timeline due to fault on our part.
4. Non-Refundable Cases
No refund will be processed in the following cases:
- Change of mind, business closure, or discontinuation of operations
- Failure to use, partial use, or under-use of the subscription
- Failure to cancel auto-renewal before the next billing date
- Issues caused by your hardware, internet connection, browser, or local environment
- Loss of data caused by your own actions, third-party software, or non-compliance with our usage instructions
- Customisation or training services that have already been delivered
- Subscriptions older than 7 days from the date of payment, except in the eligible cases listed in Section 3
5. How to Request a Refund
To request a refund, send an email to accorgminds@gmail.com with the subject line “Refund Request” within 7 days of the disputed transaction, including:
- Registered email and mobile number
- Shop / company name and tenant code (if known)
- Payment Transaction / Order ID
- Date and amount of the transaction
- Detailed reason for the refund request
- Screenshot / bank statement entry of the debit (for duplicate or failed cases)
6. Refund Processing Timeline
- Acknowledgement of refund request: within 2 working days
- Review and decision: within 5–7 working days from receipt of complete information
- If approved, the refund is initiated to the original payment instrument (UPI / card / net-banking / wallet) used at the time of payment.
Refund credit timeline (post-initiation)
- UPI: 1–3 working days
- Credit / Debit Card: 5–7 working days
- Net-banking: 3–5 working days
- Wallet: 1–3 working days
Actual credit time depends on your bank or payment provider. We are not responsible for delays beyond our payment aggregator’s control.
7. Cancellation of Subscription
- You can cancel your subscription at any time from within the application or by writing to us.
- Cancellation stops all future automatic renewals; the current paid term continues until its expiry.
- No pro-rata refund is offered for the unused portion of the current term.
- Upon cancellation, your data is retained for 90 days for revival, after which it is deleted in accordance with the Privacy Policy.
8. Failed or Stuck Payments
If your account is debited but the payment status shows pending / failed and the subscription is not activated:
- Most payment gateway reversals are automatic and credit back within 5–7 working days.
- If not credited within 7 working days, write to us with proof and we will coordinate with the payment aggregator on your behalf.
9. Chargebacks
Initiating a chargeback through your bank without first contacting us may result in immediate suspension of the account. We strongly request that you raise any concern with us first; we are committed to resolving genuine issues quickly.
10. Discretion & Compliance
All refund decisions are at the sole discretion of the Company and are made in good faith based on the facts of each case. This Policy complies with the Consumer Protection Act, 2019, the Information Technology Act, 2000, and applicable RBI guidelines for payment aggregators.
11. Governing Law & Jurisdiction
This Policy is governed by the laws of India. Any dispute arising under this Policy shall be subject to the exclusive jurisdiction of the courts at Bikaner, Rajasthan.
12. Contact for Refunds
ACCORGMINDS PRIVATE LIMITED
2nd Floor, AMJ Royal Tower, Opp. Police Line, Bikaner – 334001, Rajasthan, India
Email: accorgminds@gmail.com
Phone: +91 8619700971