Data & Account Deletion

1. What this page is for

It explains how to delete the ApnaTheka Shop app (Android package com.apnatheka.shop, and the same app on iOS when it is published) and the data it holds, how a shop login and a customer's portal identity are removed, and how to have a whole ApnaTheka account and its data deleted. This page is reachable without signing in.

2. Removing the app from a phone

1. Sign out in the app (Home → Sign out). This revokes that login on our servers and removes the account and its token from the phone.
2. Uninstall the app. The phone removes everything the app stored — its encrypted database included.

Neither step deletes anything from the business's account on our servers: the shop's bills, stock and accounts are the business's records, not the phone's, and stay available to the organization and to any other device that signs in. To delete those, see section 5.

3. Switching off one shop login

The organization that issued the login switches it off, or resets its password, from its own settings (Location Workspace → the shop → Login). It takes effect immediately on every device and needs no request to us. The shop's records stay in the books.

4. A customer on the QR portal

• On your own phone: "Switch number" on the shop page removes the remembered number from that phone.
• Your identity at the shop: ask the shop, or write to us at accorgminds@gmail.com from the mobile number you used. The shop can erase your name, mobile number and date of birth from its Customer screen; your past bills stay in the shop's books, with no name on them, because they are the shop's sales records.

5. Deleting a whole account

A request to delete an organization's account and its data must come from the account holder — the licensed proprietor, partner or director. Email accorgminds@gmail.com with the subject "Data deletion request", or write to the Grievance Officer, Mr. Subhash Saran, at the same address or on +91 8619700971, and include:

• the organization and company names, and the shop codes concerned;
• the registered mobile number and email on the account;
• whether the whole account is to be deleted, or only named data.

We verify that the request comes from the account holder before acting on it — this protects you from someone else deleting your books. If we cannot verify it, we say so rather than proceed. If you want a copy of your books first, ask for it in the same message.

6. What is deleted, what is kept

Deleted or anonymised within 30 days of a verified request

• Every login of the organization, its passwords and every token issued to them.
• Contact details — names, emails, mobile and WhatsApp numbers — of the organization, its staff and its shops' customers.
• Uploaded invoice photos and PDFs, bank statements and saved statement passwords.
• Portal identities, orders, points and messages of the shops' customers.
• Activity, session and notification logs.
• The organization's own working data that no law requires us to keep.

Kept, because Indian law requires it

Retained records are taken out of the live product, are not used for anything else, and are destroyed when their period ends. Server snapshots kept for disaster recovery are retained for a limited time and are not used to restore deleted data.

7. How long it takes

8. Contact